Terms and Conditions – Grand Hearth & Anchor
Welcome to Grand Hearth & Anchor. These Terms and Conditions govern your use of our services, including our hotel operations, fine dining experiences, event catering, room bookings, and all associated online platforms. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using our online platform or any services provided by Grand Hearth & Anchor, you signify your unreserved acceptance of these Terms and Conditions. If you do not agree to these terms, you must not use our services.
2. Services Provided
Grand Hearth & Anchor provides a comprehensive range of hospitality services, including but not limited to:
- Full-service hotel accommodations and amenities.
- Fine dining experiences and culinary services.
- Event planning and catering services.
- Online and direct room booking facilities.
- Guest relations and support.
- Information regarding culinary innovation and staff development.
3. Bookings and Reservations
All bookings for rooms, dining, or events are subject to availability and confirmation. A valid credit card or other accepted payment method is required to secure a reservation.
- Cancellations: Cancellation policies vary based on the type of booking and rate. Specific cancellation terms will be provided at the time of booking. Failure to cancel within the specified period may result in charges.
- No-Shows: Guests who do not arrive for their reservation on the scheduled date without prior cancellation will be charged a no-show fee, typically equivalent to one night's stay or a portion of the booked service.
- Changes: All changes to bookings are subject to availability and may result in a rate adjustment.
4. Payment and Fees
Prices for all services are listed in Canadian Dollars (CAD) unless otherwise specified. Applicable taxes and service charges will be added to the total owing. Payment is due upon completion of services, or as per the terms of your booking.
- Grand Hearth & Anchor reserves the right to charge guests for any damage to hotel property or premises caused by their actions during their stay.
- Additional fees may apply for extra services, late check-outs, or specific requests.
5. Guest Conduct
Guests are expected to conduct themselves in a respectful manner and adhere to the rules and regulations of our establishment. This includes, but is not limited to:
- Compliance with all local laws and regulations.
- Respect for other guests and staff.
- Adherence to smoking policies within our premises.
- Responsible use of hotel facilities and amenities.
Grand Hearth & Anchor reserves the right to refuse service or eject guests who violate these terms or whose conduct is deemed inappropriate or disruptive, without refund.
6. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Grand Hearth & Anchor or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
7. Limitation of Liability
Grand Hearth & Anchor will not be liable for any damages of any kind arising from the use of our services or our online platform, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
While we strive to provide a safe and secure environment, Grand Hearth & Anchor is not responsible for loss, damage, or theft of personal property brought onto our premises. Valuables should be secured.
8. Privacy
Our Privacy Policy, available separately on our online platform, describes how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.
10. Amendments to Terms
Grand Hearth & Anchor reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these terms periodically for any updates.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Grand Hearth & Anchor
2847 Yew Street, Suite 300
Vancouver, BC, V6J 3J9
Canada