Privacy Policy for Grand Hearth & Anchor
At Grand Hearth & Anchor, providing premier hotel and restaurant experiences is at the heart of what we do. This commitment extends to protecting the privacy of our guests and online visitors. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal information.
Information We Collect
We collect various types of information to provide and improve our hospitality services:
- Personal Identification Information: This includes information you provide when making room bookings, dining reservations, or utilizing event catering services, such as your name, contact details (e.g., email address, phone number), postal address, and payment information.
- Guest Preferences: Details volunteered to enhance your stay or dining experience, such as dietary restrictions, room preferences, or special requests.
- Transaction Data: Information related to your purchases and services acquired from us, including booking history, payment details, and service usage.
- Website Usage Data: Information automatically collected when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This helps us understand how our site is used and improve its functionality.
- Communication Data: Records of communications with us, including inquiries, feedback, and customer service interactions.
How We Use Your Information
The information we collect is primarily used to provide you with exceptional hospitality services and manage our operations:
- To process and confirm your room bookings, restaurant reservations, and event catering requests.
- To manage your stay, dining experience, and provide personalized services.
- To communicate with you regarding your reservations, services, or any inquiries you may have.
- To process payments and maintain detailed transaction records.
- To improve and personalize our services, products, and online platform based on your preferences and feedback.
- For internal record-keeping, data analysis, and operational management.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To detect and prevent fraud, security breaches, and other harmful activities.
Disclosure of Your Information
We may share your information with trusted third parties under specific circumstances:
- Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, IT services, data analysis, email delivery, and customer support. These providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We are committed to protecting the security of your personal information. We implement a variety of industry-standard technical and organizational measures, including encryption and secure server infrastructure, designed to protect your data from unauthorized access, use, alteration, and disclosure. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Grand Hearth & Anchor
2847 Yew Street, Suite 300
Vancouver, BC, V6J 3J9
Canada